Relevant Contents
Miva, a modern e-commerce SaaS platform, faced a common business challenge: making their 2,000-page documentation library both searchable and trustworthy for their customers. Using BotDojo's full-stack generative AI platform, Miva transformed its documentation into an intelligent, reliable knowledge base in under a month. The implementation not only improved customer access to information but also established a continuous evaluation framework that ensures accurate, hallucination-free responses while identifying outdated content.
About Miva
Miva is a leading competitor to Shopify in the mid-market e-commerce platform space, serving both B2B wholesalers and D2C brands with complex catalog needs or specialized industry requirements. Their platform's sophisticated features require clear, accessible documentation to support business users and developers.
The Challenge: Making Documentation Accessible and Accurate
Miva's challenge went beyond simply digitizing their 2,000 pages of documentation. They needed a solution that could not only make information accessible but ensure its accuracy and relevance. Like many software companies, Miva struggled to keep its documentation current. Screenshots would get outdated after UI updates, help articles wouldn't reflect the latest features, and customers had trouble finding the exact information they needed.
While Large Language Models (LLMs) offered promising potential, it was difficult to know how well they were actually performing without proper evaluation tools. Incorrect or hallucinated responses mislead users and increase support burden rather than reduce it. Miva needed a smart assistant that could not only help customers find answers faster and handle complex multi-part questions, but also provide concrete evidence that its responses were accurate and trustworthy. They needed a solution that would give them confidence to move from testing to production quickly while ensuring quality.
Why Miva Chose BotDojo
Miva chose BotDojo for its unique ability to build, evaluate, and deploy reliable AI solutions within a single platform. Unlike other solutions that require multiple tools for building, logging, and evaluation, BotDojo offers a comprehensive approach. “One of the things you really look for in a product like this is someone who's kind of stubbed their toe on your behalf, so you don't make the same mistakes," notes Wilson, highlighting BotDojo's deep experience in solving documentation challenges. The decision was reinforced by BotDojo's built-in evaluation framework, making certain that responses are accurate and traceable to source documentation.
BotDojo Implementation
BotDojo transformed Miva's documentation using three key capabilities:
- Retrieval-Augmented Generation (RAG) Implementation: BotDojo's RAG system, which combines search and language generation techniques, integrated Miva's documentation into a vector database. This ensures responses are grounded in their actual documentation.
- Quality Assurance: "One of the use cases we didn't expect was finding out-of-date documentation," Wilson shares. The platform's evaluation framework automatically identifies inconsistencies and outdated information.
- Continuous Improvement: Through BotDojo's integrated feedback system, Miva can capture user interactions and rapidly refresh their knowledge base. "We can update it once and tell BotDojo to index, and then that problem gets fixed without reprogramming anything."
BotDojo’s full-stack capabilities also allow Miva to expand into analyzing support tickets for customer satisfaction patterns and develop a specialized developer co-pilot tool, all within the same framework.
The Results
Miva's implementation of BotDojo delivered immediate and ongoing benefits:
- Rapid deployment: Full implementation in under a month
- Trust-building accuracy: Responses always include source citations
- Continuous improvement: Weekly feedback reviews drive documentation updates
- Efficient maintenance: Six-week reindexing cycles keep content current
As Miva's documentation grows and evolves, BotDojo's evaluation framework continuously verifies response accuracy and trustworthiness. This safeguards against the common pitfall of AI hallucinations, giving Miva confidence that their AI-powered knowledge base will remain a reliable resource for their customers and team.
Ready to Ship AI You Can Trust?
Transform your documentation into a reliable, intelligent resource with BotDojo's comprehensive AI platform. Our integrated evaluation framework ensures your AI solutions deliver accurate, trustworthy responses while streamlining your development process. Join forward-thinking companies like Miva in building AI applications that users can trust. Sign up today and discover how BotDojo can help you build, evaluate, and deploy reliable AI solutions – all in one place.