Skip to content

AI Agents That Help Your Team Deliver Exceptional Support

Deflect escalations with custom support agents, uncover customer insights, and elevate support performance with BotDojo. Book a discovery call today to receive a free prototype and learn how our AI agents can transform your support team.

Why BotDojo Outshines Standard AI Agents

Standard support agents and chatbots can only handle basic tasks, leaving gaps in performance and insight.

BotDojo’s AI Support Agents take support to the next level by not only resolving inquiries but also delivering the insights and tools you need to continuously improve your operations:

BotDojo Asset 48095653

Quality Assurance Tools:

Built-in evaluations and testing to ensure accurate, high-quality responses.

Enhanced AI Training:

Deliver precise, source-cited answers while identifying documentation gaps. Pull account information and perform actions on the customer’s behalf.

Voice of the Customer Insights:

Analyze all customer interactions across phone, email and chat to understand customer needs and analyze trends.

Scalability & Adaptability:

Continuously evolves with your business, enhancing documentation and meeting new customer needs.

From Cost Center to Strategic Asset

Most support systems treat inquiries as costs to minimize. BotDojo takes a smarter approach by resolving common questions automatically and uncovering insights from customer interactions.

With AI Support Agents, you can boost team efficiency, gain a clearer understanding of customer needs, and improve satisfaction and growth. By unleashing value from interactions and extracting meaningful signals, BotDojo becomes a driver of change in your organization.

Customer Issues:

Feature Item
Support

Unlock the Voice of the Customer

BotDojo’s AI Support Agents do more than resolve inquiries. 

With BotDojo, every conversation becomes an opportunity to improve your support experience and products. 


Actionable insights

Identify customer pain points and trends from conversations.


Documentation Enhancements:

Highlight areas where your support materials need improvement.


Comprehensive Analytics:

Track metrics like deflection rates, resolution times, and documentation usage..


Actionable insights

Identify customer pain points and trends from conversations.


Documentation Enhancements:

Highlight areas where your support materials need improvement.


Comprehensive Analytics:

Track metrics like deflection rates, resolution times, and documentation usage..

Case Study

How Miva Transformed Support with BotDojo

The Challenge:

Miva, a leading e-commerce SaaS platform, struggled to make its 2,000-page documentation library accessible and reliable. Customers encountered outdated content, leading to an overburdened support team.

Feature Item (1)

The Solution:

With BotDojo, Miva built an AI-powered knowledge base in under a month. Using Retrieval-Augmented Generation (RAG) and built-in evaluation tools, the chatbot provided accurate, source-cited answers while continuously refining the content.

BotDojo Feature Item

10pt

increase in Customer Satisfaction (CSAT)

70%

increase in first-contact resolution rate

1 Month

deployment of AI support agents

You can write a million docs, but it doesn’t solve the problem of people asking questions and getting the answers they want. BotDojo allows us to ensure our chatbot provides accurate answers, citing documentation and fixing outdated content in a matter of minutes.”

Rick Wilson image

Rick Wilson
CEO, Miva

Read the Full Story

How BotDojo Works

A Proven Process for Smarter, More Reliable AI Support Agents

Sync Your Documentation

Equip your AI Support Agent with FAQs, help articles, historical tickets, and call transcripts to provide accurate, consistent responses.

Fill Knowledge Gaps

Leverage BotDojo’s tools to identify gaps and train the AI on uncommon questions, enhancing your support library for full coverage.

Test and Refine

Simulate customer interactions using BotDojo’s built-in evaluation tools to ensure responses are accurate, reliable, and high quality.

Seamlessly Integrate

Deploy your AI Support Agent across platforms like Zendesk, Salesforce, and Slack to seamlessly fit into your existing workflows.

Monitor & Optimize

Track actionable metrics like ticket deflection, response accuracy, and CSAT to continuously improve performance and customer satisfaction.

Built to Work with the Tools You Rely On

BotDojo’s AI Support Agents integrate seamlessly with your existing platforms, making adoption simple and efficient. For unique workflows, custom integrations are fully supported to ensure compatibility with your systems.

Group 48095652 (2)

Why Support Leaders Trust BotDojo

Support leaders need more than just automation—they need tools that deliver real impact. BotDojo’s AI Support Agents go beyond answering questions to transform your support operations with measurable results:

Improved CSAT:

Deliver faster, more accurate responses that enhance customer satisfaction.

Higher Deflection Rates:

Handle repetitive inquiries instantly, reducing ticket volume and freeing your team for complex issues.

Valuable Insights:

Gain a deep understanding of customer needs through advanced analytics.

Ease of Use:

Set up, monitor, and refine effortlessly, with minimal technical expertise.

Uncover What Your Customers
Really Need

 

Resolve repetitive questions, improve documentation, and gain actionable insights—all while freeing your team to focus on high-value customer interactions.

Book a Discovery Call